I accepted your proposal. When will my work be scheduled?

Please click the link below to review our common scheduling questions and procedures.

How soon after I call will I receive a proposal?

Typically our clients will have their proposal emailed to them within 24 hours. We pride ourselves on quickly providing proposals to our clients!

Do you have insurance?

We take pride in the insurance and assurance we provide to our clients. We offer over $6 million of coverage.

What is the usual time frame to schedule work?

We typically schedule all clients within 8-12 weeks of their accepted proposal. Click below to sign up for our 24 Hour Notice List.

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What is an arborist?

An arborist is a certified and trained professional who specializes in improving and sustaining the health and appearance of individual trees and shrubs. Arborist also understand and appreciates the value of trees and shrubs and is trained to inspect them effectively to identify causes of plant problems. An arborist is a skilled technician who can treat to resolve or prevent damage, and remove trees and shrubs and operate trade-specific equipment and tools.

The most competent arborists receive certification by the International Society of Arboriculture (ISA), which is an internationally known professional organization. That promotes the professional practice of arboriculture through research, technology, and education.

Do you have a Certified Treecare Safety Professional (CTSP) on staff?

Yes, we currently have 1 CTSP on staff.

Do I need to be here while the work is in progress?

No, our team can perform the work with or without the client being home.

Do you travel outside of Mclean County?

Yes, there will be a fee of $100-250 for an estimate outside of Mclean County depending on location. (fee will be applied to Invoice if client accepts our proposal)

Does pruning really provide that much of a benefit to my trees (or to me)?

Yes. Not only to they improve your property value. Pruning is essentially guiding young and medium-aged trees to develop good branch architecture which is key to sustainable tree plantings. Good architecture created through structural pruning is enormously beneficial and should be the primary objective for pruning. Helping the tree develop better architecture can reduce the chance for failure when nature gets nasty. This benefits the tree owner and the tree and should be the main reason we prune. The benefits of pruning far outweigh the negatives when done correctly— with the tree in mind!

Learn more about tree pruning

Do I need to contact JULIE before stump grinding?

No, Oak Bros will schedule JULIE to inspect the area prior to work to ensure that safe working conditions exist.

Can I leave the river rock around the base of the tree if I need the stump ground?

No. Any material other than wood/dirt will damage our stump grinding machine.

Do you remove the river rock around the base of the tree?

No, we do not remove river rock around the base of a stump. All clients are required to remove any rock or debris prior to stump grinding.

Do you remove the root system when you grind the stump?

No, however we can offer this as an additional service if requested!

Do you plant trees?

No, however we recommend using Bellas Landscaping for any planting or lawncare needs.

Bellas Landscaping: 309-827-5263

Will you cause damage to my turf with your equipment?

We are happy to tell our clients that we have turf protection available for every job. Basically, we can place heavy duty mats on the ground that support the weight of all of our equipment without rutting up or damaging the yard.

Do you remove all of the debris after stump grinding?

Standard service does not include removal of stump grinding debris however, debris removal is an additional option available.

Can you still perform work even If I have a single door gate?

YES! No matter what the accessibility is at your property we can still perform the work! We have aerial lift equipment that fits through a 36” gate! WOW

What if my tree has power lines running through?

The type and size of power line dictates how we will approach performing the work. If this is a service line from pole to house, then we can have that line temporarily dropped by the power company. Oak Bros will schedule and coordinate this for you.

Do you work in the winter?

YES! Although so many clients think that tree care companies shut down during the winter, Oak Bros works all year long! Remember, trimming or pruning trees is best for winter months and of course tree removal can take place any time of the year.

Do you service commercial accounts?

Yes we do service commercial accounts. Our certificate of insurance is attached to every proposal.

What is Plant Health Care (PHC)?

The objective of a Plant Health Care (PHC) program is to maintain or improve the landscape’s appearance, vitality, and safety, using appropriate and responsible methods and treatments. We believe that trees offer economic, environmental, and social benefits, and here at Oak Bros, we have created programs focused on these aspects.

Why is plant health care important?

Susceptible trees and shrubs are vulnerable to attacks by pests. Some diseases can quickly and easily kill within a short period of time while others are chronic and long lasting. Some diseases cause no injuries at all. Our trained PHC technicians are trained to identify signs of disease when evaluating your trees and shrubs and will provide solutions and treatment to ensure their long-term health.

How often should I have my trees pruned?

Every three to five years is a good rule of thumb, but it could be less, depending on the tree. Storm events may also cause damage that needs to be addressed immediately. It’s a great idea to have our Arborist evaluate your trees annually.

Learn more about tree pruning

What methods of payment do you offer?

We accept checks, cash, and debit/credit cards. A 3.5% surcharge will be applied for Credit Cards and 0% surcharge for Debit Cards.

When will I be billed?

You can expect an invoice within the week of the service completed. You can find the invoice in your email inbox, unless requested sent by mail.

Are you hiring?

We are always taking applications. Please see our Employment page for current available positions and an application form.

FAQs