Erica has a lot of experience in the service industry because of her background in the medical field. She has been certified for ten years as a medical assistant receiving a certification from MTI in Springfield. Erica has a passion for creating a superior client experience from how she answers the phone to rescheduling client services due to weather conditions. Not only does Erica have a lot of experience with customer service, she also brings these strengths to the Oak Bros team. Erica is dependable, focused, and exudes a positive attitude. Some things Erica is working on is becoming specialized in Microsoft, sending campaign emails, and designing excel worksheets. In her free time, she enjoys spending time with her kids and family, going for rides on the Harley, and she likes to shop.